Our products are being shipped by DPD. Shipments within the Netherlands, Germany, Belgium and Luxemburg will normally be delivered within 1-2 days. As soon as your order has been shipped, you will receive an automatic confirmation e-mail with an track & trace code.
After receiving your product, up to 14 days you have the right to return the product. For returns you can download our return form. Using this form, you have the option to choose another product or to receive your money back.
- Print the return form and fill it in.
- Repackage your product in it’s original condition.
- Send your product to our return address along with our return form.
- Receive your new product/purchase amount.
Please note: We will NOT process your return if the product is used or damaged, if your return is later than 14 days or if the return form has not been completed properly.
Costs in case of withdrawal
1. If the customer makes use of his/her right of withdrawal, the costs of the return shipment will be for him/her.
2. If the customer has paid for the product, the refund of the purchase amount will take place as soon as possible though within 14 days after receipt of the product by the company.
Costs in case of returns
1. If the customer wants to return his/her product in order to receive a different model, the costs of return shipment will be for him/her.
2. Returns will be processed within 1 working day after receipt.