1.1 BALLIN Amsterdam and Aslan Clothing refer to the same company.
1.2 These terms and conditions apply to all contracts, deliveries and other services that are agreed between the customer and BALLIN Amsterdam.
1.3 By placing an order the customer agrees to BALLIN Amsterdam’s terms and conditions.
1.4 BALLIN Amsterdam reserves the right to make changes to the site, this right extends to these terms and conditions.
2: Entering a contract
2.1 A contract is only established when the payment has been successfully completed. BALLIN Amsterdam reserves the right to cancel an order or to subject it to special terms and conditions without providing a reason. If a customer has provided an unclear address, the order can be refused. Orders will be confirmed by e-mail.
2.2 Should an order be technically or otherwise disrupted before the payment is completed, the order is incomplete, even if the customer has received an order confirmation. In this case the order will not be delivered. BALLIN Amsterdam will, however, attempt to contact the customer to complete the payment.
3.1 The contract price is the current price at the time when the order was placed on www.ballinamsterdam.com. De prices of items listed include (21%) VAT.
3.2 All prices listed on www.ballinamsterdam.com include delivery and administration costs*.
3.3 *Paragraph 3.3 only applies to the following countries: the Netherlands, Belgium, Luxemburg, Germany and France.
4: Execution of orders
4.1 BALLIN Amsterdam will always process orders in a timely manner.
4.2 Items will be delivered to the address the customer has provided during the order process on www.ballinamsterdam.com.
4.3 BALLIN Amsterdam will send accepted orders as soon as possible in order of reception.
4.4 The delivery time indicated on the website is only an estimation. Should delivery take longer BALLIN Amsterdam will not provide compensation.
5: Right of withdrawal
5.1 With the purchase of products the customer has the right to dissolve the agreement without reason for 14 days. This reflection period begins from the day after the product is received by the customer, or a representor that is, in advance, appointed by the customer and known by the company.
5.2 The purchase price will be refunded to the customer’s bank account within 14 days after we’ve received notice that the product will be returned. The money will not be returned within this period if the product is by then not yet received by the company.
5.3 During the reflection period the customer shall treat the product and the packaging with care. He shall unpack and use the product only to the extent necessary to judge whether he wishes to keep it. If he chooses to take advantage of the right of withdrawal, he shall return the product with all delivered accessories and – if reasonably possible – in original state and packaging to the company, in accordance with the reasonable and clear instruction provided by the company.
5.4 If the customer wishes to take advantage of the right of withdrawal he is obliged to report this to the company within 14 days after receiving the product. The reporting should be done through the return form. After reporting the customer should return the product within 14 days. The customer needs to be able to prove that the product was returned in time, for example through a shipping receipt.
5.5 If the customer has not reported their wish to take advantage of the right of withdrawal after the period mentioned in paragraph 2 and 3 nor has returned the product, the purchase is official.
6: Incorrect deliveries
If BALLIN Amsterdam delivers a product not corresponding with the ordered product, or if the product is damaged, the customer is obliged to report this the same day as the product is delivered.
7: Force majeure
7.1 BALLIN Amsterdam bears no responsibility towards the customer and does not break the contract by delay in the execution or omission of the fulfilment of an obligation if the cause for this lies beyond reasonable control of BALLIN Amsterdam.
7.2 If BALLIN Amsterdam is not able to fulfil its obligations pursuant to the contract due to a cause beyond reasonable control, BALLIN Amsterdam will notify the customer as soon as practically possible in writing or by telephone.
7.3 If the inability to fulfil its obligations pursuant to the contract due to a cause beyond reasonable control persists two months after the customer is notified, either the customer or BALLIN Amsterdam can withdraw from the contract without liability towards the other.
8.1 We advise the customer to first report complaints to us by mailing to firstname.lastname@example.org. Should this lead to no solution then it is possible to send your dispute for mediation to Stichting WebwinkelKeur. From the 15th of February 2016 it is possible to file complaints to the ODR platform of the European Union. This platform can be found at http://ec.europa.eu/odr.
8.2 Other questions, remarks or complaints should be sent to the following e-mail address: email@example.com. In the e-mail, it should be mentioned: the name of the customer, the e-mail address corresponding to the one in BALLIN Amsterdam’s administration and the order number.
9.1 The costumer can pay using: iDeal, PayPal, Creditcard, Bankcontact, Bitcoin and Billink.
9.2 All payments should be in line with the instructions mentioned on BALLIN Amsterdam’s website.
10.1 By placing an order, the customer entitles BALLIN Amsterdam to use his personal data where necessary. This data will be saved only to the extent necessary to achieve the purpose for which the data was obtained, that is the execution of the contract, for marketing purposes and to establish contact with the customer.
BALLIN Amsterdam cannot guarantee the colours of our items to be exactly the same as the colours on the customer’s screen. These can be different because of the screen settings on the customer’s device.
12: Company information
Aslan Clothing – BALLIN Amsterdam